Los Angeles Recruiting Battalion Welcome Packet
Los Angeles Recruiting Battalion Welcome Packet
Overview
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Location
The Los Angeles Recruiting Battalion headquarters is located in Encino, CA, in the heart of the San Fernando Valley. Recruiting companies are situated over the Los Angeles county area. We are bordered by the beautiful Santa Monica mountains and coastal beaches to our west, unique desert landscapes to the east, and Orange County to our
south. There are many attractions to visit within a short distance, including Sea World in San Diego, Disneyland in Anaheim, Six Flags Magic Mountain theme park in Santa Clarita, and Big Bear Ski Resort in Big Bear to name a few. We are also approximately a 5 hour drive from Las Vegas, NV.
Nearly all of units are within 50 miles of the Los Angeles Air Force Base, which is located near Los Angeles International Airport in El Segundo, or the two Navy facilities Point Mugu and Port Hueneme, which are located in the Ventura/Oxnard areas.
The cost of living in the Los Angeles area is more expensive than most areas of the country. Gas prices have averaged around $3.50 a gallon. Food prices are also generally higher. Housing can be expensive, depending on the area of assignment; however, there is government family-leased housing, post housing at Fort MacArthur in San Pedro, and post housing at Point Mugu and Port Hueneme. The LA Air Force base operator can assist with questions by calling 310-653-1110.
Units Phone Number
Los Angeles Recruiting BN 818-609-8446
San Gabriel Company 626-963-1091
Long Beach Company 562-983-3104
San Fernando Company 818-609-7354
Coastal Company 310-572-9193
Los Angeles Company 626-396-1167
Services Information
Service Servicing Installation
CAC Card LA Air Force Base
Military Clothing Sales Los Alamitos Air Base, Los Alamitos, CA
Nearest Exchange LA Air Force Base
Household Goods Support LA Air Force Base
ACS and Family Support LA Air Force Base and Fort Irwin, CA
Medical Treatment Facility LA Air Force Base
Legal Assistance LA Air Force Base and Fort Irwin, CA
Army Emergency Relief LA Air Force Base and Fort Irwin, CA Family Advocacy Services
Spouse Employment Assistance LA Air Force Base and Fort Irwin, CA
History
The Los Angeles Recruiting Battalion was transformed in 2007 from its previous eight company structure to the current five company organization, with Fresno, Bakersfield, and Gold Coast companies moving to the newly designated Fresno Recruiting Battalion. The Los Angeles battalion headquarters moved in September 2007 to the new state of the
art facility in Encino. Our battalion continues to be involved in many local community events, school functions, and our relationships with business, professional sports teams, and leaders in the entertainment industry.
Mission
The Los Angeles Recruiting Battalion conducts recruiting operations with integrity to enlist qualified applicants into the
Army and Army Reserve, while taking care of Soldiers, family members, and Army civilians.
Relocation Assistance
Inbound Soldiers should report to the recruiting company headquarters they are assigned. The sponsor will assist
you and your family with any questions. After arrival Soldiers will in-process the battalion and be placed on 10 days of
Permissive TDY to find housing.
Critical Installation Information
TRICARE
Once you arrive and begin in-processing you will need to see the Beneficiary Counseling & Assistant Coordinator at BN or call United Healthcare at 1-877-988-WEST (9378) to transfer into the TRIWEST Region. It is a fairly quick process and will ensure your family members can receive immediate medical and dental care. Dental and medical care for Soldiers is provided by either the Air Force Base, Point Mugu, or Port Hueneme. Family members will normally be given a Primary Care Manager (PCM) at one of the above mentioned facilities or the clinic at Fort MacArthur. In some instances family members will be able to see civilian doctors that are part of the provider network. Family members will also be able to choose from a number of dentists that are in the MetLife dental provider plan.
Sponsorship
Settling into your new location and your new unit takes time. Sponsors can make your transition smoother. The purpose of the Sponsorship program is to:
• Provide a sense of belonging
• Ease the transition for inbound service members or civilians and their family members
• Increase productivity
• Reduce culture shock
• Help newcomers make informed decisions
• Cultivate new friendships
• Improve morale
A sponsor is someone from your new unit who is assigned to assist you settling into your new location. You can request a sponsor through your unit.
Your Company will appoint your sponsor in writing. He/she will be the same or close to your rank and the same marital status, if at all possible. This person will be knowledgeable about the local community and the installation; available to assist you and your family for at least two weeks post arrival, and is someone who is positive and outgoing.
A sponsor's duties include:
• Contacting you and your family by letter of introduction or e-mail upon learning of your assignment to the installation.
• Following up with a personal phone call after contact has been made.
• Sending information about the installation/area which you may require, or putting you in touch with the resources on the web and at the installation that provide current, complete and up-to-date information such as those provide by the Relocation Program.
• Answering any questions which you or your family may have, or, again, providing the proper resources to answer those questions.
• Confirm transportation and lodging arrangements.
• Meeting you and your family upon arrival.
• Accompanying you to your check in point for the unit.
• Introducing you to the Family Center and lending closet
• Providing essential service locations such as commissary, exchange, gas station, and bank.
• Being available when you arrive at your installation to meet you, show you around, and help you through in- processing.
Check-in Procedures
Travel Planning
As soon as a Soldier is contacted or receives a welcome packet from the Los Angeles Recruiting Battalion he or she should search for hotels in the general area near the recruiting company of assignment. The sponsor and company chain of command can help in this area. This will allow the Soldier and family members to be near the area where housing might be available close to the recruiting station or company the Soldier will be assigned. There is temporary
lodging available at Fort MacArthur based on availability.
Relocation Assistance
Programs and Services
While moving is always stressful, your stress can be drastically reduced if you take full advantage of the information and personal assistance provided to you by the Solider and Family Assistance Program Manager (SFAPM). This is the place to find answers and get referral to other installation resources as well as assistance with in-transit emergencies. The most important thing you can do to ensure a smooth move is to start planning early and use the services and tools available.
For managing and planning your move, use these the DoD sponsored web- based relocation tools with information on over 340 installations worldwide. You can estimate expenses, find the forms necessary for housing and household goods, keep a calendar of events and take other necessary actions to ensure a successful move. Visit Military OneSource
Loan Closet -- Basic household goods items are available to borrow while waiting for your personal property pre-departure or upon arrival. The SFAPM has limited kitchen loan items available. The typical items in stock include: pots and pans, dishes, silverware, coffee maker, and basic kitchen needs. Another source to check is the nearest military installation. Towels and bed linens are not available, so these should be packed in your baggage.
Contact your Battalion's SFAPM for more information at 818-609-7468.
Emergency Assistance
Planning for Emergencies
Before you leave, make sure you hand carry all of your important documents with you, do not shipped with your household goods. Make sure you have important phone numbers with you, such as an information number for your new duty station and your sponsor's phone number.
Emergency assistance and referrals are available at:
• American Red Cross or call the Red Cross hotline 1-877-272-7337, or contact the nearest ARC chapter listed in the local phone directory.
• Military One Source or 24/7 1-800-342-9647 can assist in all emergencies.
Army Emergency Relief (AER)
It is advisable to utilize the military's Army Emergency Relief first, if possible. Financial assistance is usually in the form of an interest-free loan. Avoid loans from "Check Cashing" businesses as the interest rate could be more than the original loan.
Army Emergency Relief (AER) offers emergency financial assistance to all military personnel, active and retired and their Family members in the following categories:
• Food
• Rent
• Emergency Travel
• Utilities
• Essential Car Repair
• Funeral Expenses
• Emergency Medical
• Dental assistance
AER operates during normal business hours. You may also stop at any other military service installation and request emergency assistance. If an emergency occurred after hours please contact nearest American Red Cross toll free 1-877
-272-7337.
Motor Vehicles
Registration & Licensing Requirements
California State law requires you to have sufficient liability insurance and a valid driver's license in order to operate a vehicle. The term "vehicle" generally includes automobiles, motorcycles, vans, trailers and boats regularly parked or garaged overnight. Further, your vehicle must be properly registered. Even though you are in the Military, you may be required to register your vehicle in-state and obtain an in-state license within a few months of moving. Access complete information on insurance, driver's licensing, and where and how to register your vehicle by visiting the State Department of Motor Vehicles website.
State Laws
You and your passengers must always wear seatbelts while driving, you will be ticketed and issued heavy fines if seatbelts are not secured. State law requires that all children under 6 years of age be properly restrained in child seats. Some states also require younger, smaller children to sit in the back seat.
Motorcycles and their operators are subject to special laws. If you own and operate a motorcycle, you must comply with those laws. Visit the State Department of Motor Vehicles website for more information.
Many States and local jurisdictions have strict laws about the use of cell phones and other digital devices while driving. Research these laws on the State Department of Motor Vehicles website. Tickets will be issued and fines assessed for violating these laws. Play it safe and always use a "hands free" device if you must use a cell phone or other PDA while driving. Hands-free devices must be used while operating a motor vehicle on ALL military installations worldwide.
California law prohibits all drivers from using a handheld wireless telephone while operating a motor vehicle. Motorists
18 and over may use a "hands-free device." Drivers under the age of 18 may NOT use a wireless telephone or hands- free device while operating a motor vehicle.
Vehicle Registration
Military members on PCS orders to the Los Angeles Recruiting Battalion may keep their current state registration, plates and drivers license while assigned to the battalion. Additional requirements and information can be found at the California Department of Motor Vehicles webpage for the most current information.
Housing - Overview
Government Leased Housing Program
The Department of the Army has established and implemented the Leased Government Housing (LGH) Program. Recruiting personnel are often assigned to locations where housing costs are not documented and not fully supported by Basic Allowance Housing (BAH), and where military housing is not available within a reasonable commuting distance. To improve the quality of life for independent duty Army Recruiting Command personnel, the Command has established the LGH Program. The US Army Corps of Engineers, in conjunction with this Headquarters, will procure leased housing. See the government Housing topic for details of the Leased Government Housing Program.
Non-Government Housing
Rental/Purchase Options
Los Angeles has numerous apartments, condominiums, single family homes and duplexes for rent and purchase;
however, rental costs are some of the highest in the country. Below is an average cost for rentals within the LA area:
• 1 bedroom $1,500 and up
• 2 bedroom $2,200 and up
• 3 bedroom $2,600 and up
For those interested in buying a home the average cost of a three bedroom, two bath home has been between $400,000 and $500,000. These prices have and will continue to fluctuate in the current environment. Your sponsor will be able to provide you with additional information. Another good resource is Realtor.com which can give you an average home cost based on zip code.
Mobile Homes
There are very few mobile home parks within the Los Angeles area; however, there are some in the outlying areas. Keep in mind almost all of these are private homes that are in established neighborhoods and rentals are scarce.
Housing - Temporary
Temporary Lodging Facilities
The Los Angeles Air Force Base Fort MacArthur housing area has temporary lodging facilities (TLF) located in the historic Patton Quadrangle. For your billeting needs please call 310-653-8296 or DSN 312-833-8296. There is also temporary lodging at Port Hueneme and Point Mugu.
There are military loan closets at the Los Angeles Air Force Base, Port Hueneme and Point Mugu, as well as March AFB in Riverside. The main contact number is through the Airman and Family Readiness Center at 310-653-5428. Our SFA is also a great source of information. You may reach them at 818-609-7468.
Local Hotels
Information on local hotels and motels can be found online at Hotels.com for up to date rates and information. The battalion webpage also has good information provided by Army OneSource under the RELOCATION and FAMILY links.
Housing - Government
Leased Government Housing
Facts
1. The Department of the Army has established and implemented the Leased Government Housing (LGH) Program.
2. Recruiting personnel are often assigned to locations where housing costs are not documented and not fully supported by Basic Allowance Housing (BAH), and where military housing is not available within a reasonable commuting distance. To improve the quality of life for independent duty Army Recruiting Command personnel, the Command has established the LGH Program. The US Army Corps of Engineers, in conjunction with this Headquarters, will procure leased housing.
3. Eligibility for Bachelor Leased Housing (rank eligibility has not changed)
◦ The program is open to single Soldiers, E4 and below.
◦ All eligible personnel must be receiving BAH at the ‘without dependent rate'.
◦ Permanent duty station must be located in a location that is greater than one hour commute from a military installation that has Government housing.
◦ Only one bedroom apartments are authorized.
◦ Soldiers are required to have at least 12 months remaining at their current duty station at the estimated date of lease consummation.
4. Eligibility for Family Leased Housing
◦ The program is opened to all ranks for married Soldiers.
◦ All eligible personnel must be receiving BAH at the ‘with dependent rate' and accompanied by dependents. In cases of joint custody of dependents, only the military Soldier who has custody for more than 6 months per year is eligible.
◦ Permanent duty station must be located in a location that is greater than a 1-hour commute from a military installation that has Government housing.
◦ Soldiers are required to have at least 12 months remaining at their current duty station at the estimated date of lease consummation.
◦ If adequate suitable housing is identified by the COE but declined by the Soldier, they will be dropped from the program. They cannot reapply for the program until they have orders for a permanent
change of duty station.
NOTE: Bedroom criterion can be found at Encl 1, in accordance with Army Regulation 420-1, Army Facilities Management, November 2007 (Chapter 3). The dwelling criterion can be found at Encl 2, in accordance with the Primer on Basic Allowance for Housing for the Uniformed Services, January 2007.
5. Procedures
• Service member fills out application, USAREC Form 884, and turns it in to their respective Battalion Facility
Manager.
• Service member must also submit a Statement of Understanding for Acceptance of Leased Government Housing, USAREC Form 886. The service member's signature indicates that he/she understands the provisions of participating in the LGH Program.
• A copy of the service member's PCS and pin point orders must accompany the request.
• In the case of a lease conversion, a copy of the current lease and utility bills are required.
• The total application process will take approximately 45-60 days.
Enclosure 1 Bedroom Entitlement
Unit size is based on number of dependents up to a maximum of four (4) bedrooms as listed below:
• Member and spouse share one bedroom.
• Children under 6 share bedroom with same or opposite gender (maximum of 2 children per bedroom)
• Children 6-9 share bedroom with same gender only (maximum 2 children per bedroom)
• Dependent parents are entitled to their own bedroom
• Soldier must show proof that a child between the ages of 18 to 22 years old is enrolled in school/college.
• Child loses bedroom entitlement on 23d birthday
Enclosure 2 Housing Standard Chart
Bachelor Leased Housing pay grades E-1, E-2, E-3 and E-4, the standard is a 1 bedroom apartment.
Family Leased Housing the housing standard is:
• E-1 - E-4 entitled to 2 bedroom apartment or townhouse
• E-5, and O-1 entitled to a 2 bedroom townhouse or duplex
• E-6 - E-8, O-1E, O-2, W-1 and W-2 entitled to a 3 bedroom townhouse or duplex
• E-9, O-2E, O-3, O-3E, O-4, W-3 - W-5 entitled to a 3 bedroom single family detached house
• O-5 - O-7 entitled to a 4 bedroom single family detached house
NOTE: Number and age of dependents may increase the bedroom authorizations above.
Installation Specific Information
Family Housing
There are family housing opportunities at Fort MacArthur in San Pedro and Port Hueneme and Point Mugu in the Ventura/Oxnard area. There is also government family-leased housing available. Availability changes constantly, as do waiting times and the number and size of quarters available. Your sponsor will be able to assist you, as will the battalion's Facilities Manager at 818-609-8744 if you are interested in government family-leased housing.
Single Service Member Housing
Most of the single Soldiers live on the economy due to the very limited bachelor quarters on the installations. Your sponsor will be able to provide you information on housing opportunities.
Household Goods - Overview
Arranging Household Goods Shipments
As soon as you are alerted to your upcoming PCS move, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or take serviceable items you no longer need to a thrift shop or donate to charity. Get important family records together in one place. You can even estimate the weight of your household goods before you visit your transportation office to set up the move. You should begin to plan what items you will take in your hold baggage, in your household goods shipment and what might need to go into storage. Remember to check with the host country/state on the different laws and/or average living space to help you better plan on what you can or cannot bring.
Set up an appointment with your transportation office as soon as you have a copy of your PCS orders. The earlier you call or visit your transportation office, the greater your chances of moving on the date you desire. The counselors will explain all your PCS move entitlements in detail. Your first decision is whether to have the government move you or whether to move yourself. There are pros and cons to each type of move. Your counselor will answer all of your questions. If you choose a government move, they will book your shipment and let you know the exact dates the
movers will come. If you choose to move yourself, the counselor can assist with recommendations and tips on how to do a personal move.
Automobile
Check with the transportation office on shipping Privately Owned Vehicles (POV). Remember to discuss your POV needs at your initial counseling session.
Shipping Pets
Planning for shipment of your pet includes researching airline requirements and quarantine and restriction laws in your new location. You will need to ask the airlines the requirements for size, weight, number of animals, kennel construction, documentation and season of the year limitations. Occasionally, small pets can be shipped on military flights but availability and regulations are always changing as well as fees.
Many international locations have strict importation laws including extended quarantines and restrictions on breeds or types of animals that can be brought into the country. Carefully research these rules as they could impact your moving schedule. Not only do overseas locations have strict rules but many locations have restrictions on dangerous dogs as well.
Delivery of Household Goods Shipments
It is your responsibility to contact the transportation office as soon as you arrive at your new duty station. Let them know how you can be contacted, phone, mobile phone and e-mail. If you already have new quarters, they will help arrange delivery of your personal property shipments. Otherwise they will arrange for temporary storage until you have permanent housing.
Claims
For information on the claims process, contact LA Air Force JPPSO/TMO 310-653-5550
Education - General Overview
There are several school districts within our recruiting area, which are the Los Angeles Unified School District, the Torrance Unified School District, the Long Beach School District and the Pomona Unified School District. The largest is the Los Angeles Unified School district, which serves nearly 700,000 students within the LA area. These students attend numerous elementary, middle and high schools. There are also many private schools and non-public schools, as well as alternative, continuation, charter, magnet and adult schools. All of the traditional public schools are accredited by the state of California and the traditional high schools, as well as some of the non-traditional high schools, are accredited by the Western Association of Schools and Colleges (WASC). For more information on schools in the Battalion area, please contact the LA Battalion Education Specialist, at 818-401-2754.
Child Care
The Army’s Fee Assistance Program (AFA) assists qualifying Army Sponsors (eligible service members or civilian employees) with the cost of off-post child care when reasonable on-post child care is not available. The benefit is available to children from birth through 12 years of age. This website provides all the information necessary to obtain child care. You must read it for eligibility, procedures, policies, and forms to use as well as participating locations. For more information contact the SFAPM at 818-609-7468.
Locating Childcare Centers
There are numerous national and regional child care centers within Los Angeles county, as well as private accredited providers. The Los Angeles Air Force Base has the Child Development Center that provides child care and also has an extensive listing of providers. The Child Development Center can be reached at 310-653-6800.
New Parent Support Program
The Airman and Family Readiness Center at the Los Angeles Air Force base has programs for new parents. The phone number is 310-653-5428.
Youth Services
Youth Programs
There are numerous programs for youth within Los Angeles county, to include the following: YMCA, Boys and Girls Clubs, and numerous activities sponsored by the Los Angeles Parks and Recreation services. There are opportunities for sports programs, summer camps, and other activities. The Los Angeles Air Force Base has Youth and Teen Centers located at Fort MacArthur in San Pedro. For services offered by the air force base please contact the Airman and Family Readiness Center at 310-653-5428 or the Youth Services Center at 310-653-8383 / 8456.
Family Center
Programs and Services
The SFAPM is a key resource and a gateway to accessing all of the resources, support, and services which you may need to help balance the demands of family and the military lifestyle. The SFAPM is one part of the overall family support system, which is a network of agencies, programs, services, partnerships and individuals that support your personal and family life readiness, mobility and economic readiness. The SFAPM’s office should be one of your first stops or the first phone calls that you make upon arriving to the battalion.
SFAPM covers the following programs/services: Army Emergency Relief, Army Family Action Plan (AFAP), Army Family Team Building (AFTB), Consumer Affairs and Financial Assistance Programs (MFLC/PFC), Counseling, Exceptional Family Member Program (EFMP), Family Advocacy Program, Family Member Employment Assistance, Family Readiness Group (FRG), Fitness Program, Information & Referral, Volunteer Programs, Relocation Assistance (PlanMy Move), Active Duty and Family Member TRICARE Healthcare and Dental Programs. Services vary by location. You can reach the SFAPM at 818-609-7468.
Installation Specific Information
The Los Angeles Air Force Base has a Airman and Family Readiness Center. They are located 24 miles from the battalion. The center's phone number is 310-653-5428. The Naval Base Fleet & Family Support Center is located 43 miles away and can be reached at 805-989-1110. The centers assist with relocation, financial counseling, family advocacy, and any other numerous services.
Legal Assistance
Legal Assistance
For legal assistance contact the SJA of the nearest Military Installation. The SJA can provide support in several areas to include: Trial Defense, Administrative Law, Personal Property Claims, Legal Assistance, Tax Preparation and Immigration & Naturalization issues. For Attorney Consultations schedule an appointment with a legal assistance at LAAFB at (310) 653-3084.
Legal Assistance handles or is involved in a number of issues to include:
• Support (Child or Spouse)
• Powers of attorney
• Leases
• Affidavits
• Local deeds
• Name changes
• Consumer affairs
• Civil suits
• Domestic relations and family law
• Immigration and naturalization
• Wills and estates
• Tax assistance
• Local court procedures
• Claims Services
For additional and local legal resources contact the SFAPM at 818-609-7468.
Health Care - Overview
Moving With TRICARE
Your TRICARE coverage is completely portable-meaning it moves with you. You're covered worldwide-both in transit to your new duty location and once you arrive-but depending on where you go you may use a different TRICARE health plan option. Additionally, you may have different steps depending on which health plan option you are using now.
Some USAREC Soldiers and Families are eligible for TRICARE Prime Remote program, which discussed in this article. Please contact your SFAPM at 1-800-790-0963, than select the extension for your Battalion from the menu options.
When Enrolled in a TRICARE Prime Option
The TRICARE Prime options include TRICARE Prime and TRICARE Prime Remote in the United States. Follow these simple steps to ensure you have no break in coverage when you move.
1. Do not disenroll from your TRICARE Prime option before you move.
2. Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System immediately.
3. Select a new primary care manager (PCM), when moving within the same region or submit a new Prime enrollment form within 30 days if you're moving to a new region.
Where you are moving will determine which Prime option you will enroll in.
Prime Options in the United States
TRICARE Prime Remote
In non-Prime service areas, TRICARE offers TRICARE Prime Remote. To enroll, submit a TRICARE Prime Enrollment and PCM Change Form to your regional contractor. Any TRICARE-eligible family members living with you in a TRICARE Prime Remote area can enroll in TRICARE Prime Remote for Active Duty and Family Members. Be sure to include all Family members on the enrollment form.
TRICARE Prime
TRICARE Prime is offered in Prime service areas-geographic areas typically located around a military treatment facility- throughout the country.
• West Region United Healthcare, 1-877-TRIWEST (1-877-988-9378)
If you move to a new Prime service area, transfer your enrollment by submitting a TRICARE Prime Enrollment and PCM Change Form to your regional contractor. Be sure to include all family members who wish to use Prime on the form.
When Using TRICARE Standard and Extra
TRICARE Standard and Extra are available to family members only. Active duty service members are required to enroll in one of the Prime options described above.
TRICARE Standard and Extra are available throughout the United States and enrollment is not required. Any active duty family member who is registered in DEERS may use these programs by seeing any network or non-network providers that are authorized by TRICARE.
If you're already using TRICARE Standard and Extra, moving is easy.
1. Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility
Reporting System (DEERS) immediately.
2. Then, find TRICARE authorized providers in your new area.
Here are a few things to remember about using TRICARE Standard and Extra in a new region:
• In the U.S.: Visit your new regional contractor's Web site for a list of providers. Remember, if you see network providers, you'll be using the Extra option and pay lower co-payments.
• If you move to a new region, you'll have a new claims address for submitting your TRICARE claims.
• Learn your new region's prior authorization requirements because these requirements can differ by region.
Getting Care Along the Way
• Routine Medical and Dental Care-Get it before you go.
Before you move, make sure you've received any routine medical or dental care you think you might need during the time you'll be traveling. Or, delay the care until you get to your new duty location.
• Emergency Care in the United States-Call 911 or go to the nearest emergency room.
TRICARE defines emergency care as medical services provided for a sudden or unexpected medical or psychiatric condition, or the sudden worsening of a chronic (ongoing) condition that is threatening to life, limb, or sight and needs immediate medical treatment, or which has painful symptoms that need immediate relief to stop suffering. If you're traveling near a military treatment facility (MTF), you should go to the MTF or military dental treatment facility for emergency services. If you are hospitalized in a civilian facility for more than 24 hours, contact your regional contractor.
Filling Prescriptions on the Road
You should have all your prescriptions filled before you leave, but if you need a prescription filled because lost or accidentally destroyed medications then the prescribing physician can call in an emergency refill to any contracted pharmacy through express scripts at 877-363-1303 or just finding a CVS, Rite Aid, Walmart or Target.
• If near an MTF, fill the prescription at the MTF pharmacy.
• Find the closest TRICARE network pharmacy.
• If a network pharmacy is not available, you can visit a non-network pharmacy. In this case, you may have to pay up front for your medications and file a claim with Express Scripts, Inc., for reimbursement. For more details, visit the TRICARE website.
• The mail-order option is not recommended for a prescription you need right away, but if you'll be traveling for a
long time, you can arrange for any regular prescriptions to be filled via the mail-order pharmacy.
Health Care - Special Needs
Exceptional Family Member Program
The Exceptional Family Member Program (EFMP) is mandatory for all family members who have been identified with a special medical or educational need. Enrolling in the EFMP ensures that the family member's medical needs will be considered during the assignment coordination process.
Military Treatment Facility
The clinics and services available at Military Treatment Facilities vary by location. Before you move, identify the MTF that will serve you, visit the MTF's website to learn about the clinics and services available and to get relevant contact information.
Moving to a New TRICARE Region
If you anticipate a move to another TRICARE region, work with your local Beneficiary Counseling and Assistance Coordinator (BCAC) or case manager before your move to ensure the transition is as smooth as possible. On arrival at the new duty location, your sponsor should contact the Beneficiary Counseling and Assistance Coordinator (BCAC) to ensure the transition plans are in place and to obtain authorizations for TRICARE Extended Care Health Option (ECHO) services.
Beneficiary Counseling and Assistance Coordinator (BCAC)
All TRICARE Regional Offices and most MTFs are staffed with BCACs (formerly known as Health Benefits Advisors.) BCACs provide information, guidance and assistance on benefit options, TRICARE Prime enrollment, special authorizations, status of claims and eligibility, plus assistance with referrals and appointments. If you or your family member has a more severe medical need, contact your assigned case manager.
Case Management
Case management involves a team of health care professionals who help you and your family to find solutions to complex health problems. It is important to inform your case manager if you are moving as he/she will connect you with the case manager at your new location.
Extended Care Health Option (ECHO)
TRICARE ECHO provides financial assistance to beneficiaries of active duty service members who qualify based on specific mental or physical disabilities. ECHO offers an integrated set of services and supplies beyond the basic TRICARE program. ECHO is administered by regional contractors in the TRICARE North, South, and West Regions and by TRICARE Regional Offices in overseas locations.
Transporting Medical Equipment
Your Installation Transportation Office has special procedures to follow for the transportation of medical equipment that is necessary for medical treatment required by the sponsor or family member. Some types of medical equipment may be shipped in the same manner as Professional Books, Papers, and Equipment (PBP&E).
Federal and State Health Care Programs
Medicaid - Medicaid pays for medical assistance for certain individuals and families with low incomes and resources. State Medicaid programs are usually administered by departments of social service or departments of medical assistance.
Supplemental Security Income (SSI) - SSI is a cash assistance program intended to meet basic needs for food, clothing and shelter for those who are aged, blind or disabled. It provides cash to meet basic needs for food, clothing, and shelter. Families must reapply upon each move to another state.
Title V of the Social Security Act - Many states have services for children with special health care needs that are funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health web sites and local health departments will provide information on state health benefits for children with special health care needs. The Maternal and Child Health Bureaus' web site has Title V information organized by State that provide you with Title V points of contact and other pertinent information.
Other Important Resources
Debt Collection Assistance Officer (DCAO) - TRICARE has a DCAO assigned to TRICARE Regional Offices and MTFs worldwide to help beneficiaries understand and get assistance with debt collection problems related to TRICARE. Individuals who have received a notice from a collection agency or a negative credit report because of a medical or dental bill should be referred to the nearest DCAO.
Family Voices - Family Voices is a national, grassroots clearinghouse for information and education concerning the health care of children with special health needs. Family Voices also has State points of contacts with useful links to State programs and organizations.
Education - Special Education/EIS
Exceptional Family Member Program
The Exceptional Family Member Program (EFMP) is mandatory for all family members who have been identified with a special medical or educational need. Enrolling in the EFMP ensures that the family member's medical needs will be considered during the assignment coordination process.
Children from Birth to Three Years of Age
The Individuals with Disabilities Education Act (IDEA) requires all States and territories to provide early intervention services to children from birth to age three who are developmentally delayed, or who are at high risk of being developmentally delayed. Early intervention services may be provided by local school districts or health departments. There is no common name across States for the programs, but you may hear them referred to as Part C programs (because Part C is the section of the IDEA that pertains to early intervention).
The National Early Childhood Technical Assistance Center provides a list of State Part C directors and funded programs at their web site. Military OneSource can identify local early intervention programs for you.
• Parents of children who receive early intervention services should hand-carry a copy of the Individual Family
Service Plan (IFSP) and most current evaluation reports to the new location.
Children from 3 through 21 Years of Age
The Individuals with Disabilities Education Act (IDEA) requires all States and Territories to provide special education services to children who are from 3 through 21 year of age. Each local school district has a special education director, and each school should have a case study committee or school based committee (terms differ) that attends to special education students' needs.
Parents of children receiving special education and related services should hand-carry all pertinent school and medical documents to include their children's Individualized Education Program (IEP) and current testing and evaluation reports to the new school.
The IDEA requires that if a child transfers to a district in the same state, the receiving school must provide comparable services to those in the child's IEP from the sending district's until the new school develops and implements a new IEP. If a child transfers to another State, the receiving district must provide comparable services to those in the child's IEP from the sending district until the receiving district completes an evaluation and creates a new IEP.
Others who can help you:
• Parent Training and Information Centers Each state is home to at least one Parent Training and Information Center (PTI). PTIs serve families of children and young adults from birth to age 22 with all disabilities: physical, cognitive, emotional, and learning. They help families obtain appropriate education and services for their children with disabilities; work to improve education results for all children; train and inform parents and professionals on a variety of topics; resolve problems between families and schools or other agencies; and connect children with disabilities to community resources that address their needs. The Technical Assistance Alliance for Parent Centers provides addresses and phone number of the centers in your state.
• STOMP (Specialized Training of Military Parents) is a federally funded Parent Training and Information (PTI) Center established to assist military families who have children with special education or health needs. The staff of the STOMP Project are parents of children who have disabilities and have experience in raising their children
in military communities and traveling with their spouses to different locations.
Contact Information
US Army Recruiting Battalion-Los Angeles
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-8446 / 818-609-7704
Fax 818-609-7369
Adult Education Centers
Education Services Specalist
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7746
Fax 818-609-7710
Beauty/Barber Shops
Barber Shop
483 N. Aviation Boulevard
El Segundo, CA 90245-2808
Phone 310-426-9808
Monday - Saturday 10:00 A.M. to 6:00 P.M. Sunday - Closed
Holidays- Closed
Beneficiary Counseling Assistance Coordinators
Beneficiary Counseling Assistance Coordinator
Los Angeles Recruiitng Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Fax 818-609-8798
Chapels
U.S. Army 6th Recruiting Brigade Chaplain
4539 North Fifth Street
North Las Vegas, NV 89031
Phone 702-639-2026
Child Development Centers
Child Development Center
483 N. Aviation Boulevard
Building 281
Los Angeles AFB
El Segundo, CA 90245-2808
Phone 310-653-6800 / 310-653-6802
Phone (DSN) 312-633-6800
Fax 310-653-6210
Fax (DSN) 312-653-6210
Monday - Friday 6:30 a.m. to 6:00 p.m. Saturday and Sunday - Closed
Holidays - Closed
Child and Youth Registration and Referral
Child Development Center
483 N. Aviation Boulevard
Building 281
Los Angeles AFB
El Segundo, CA 90245-2808
Phone 310-653-6800 / 310-653-6802
Phone (DSN) 312-633-6800
Fax 310-653-6210
Fax (DSN) 312-653-6210
Monday - Friday 6:30 a.m. to 6:00 p.m. Saturday and Sunday - Closed
Holidays - Closed
Citizenship and Immigration Services
US Citizenship and Immigration Services
300 N. Los Angeles Street
Los Angeles, CA 90012
Phone 213-830-5160
Civilian Personnel Office Civilian Personnel Office - CPO Second Avenue and South Loop Bldg 577
Fort Irwin, CA 92310
Phone 760-380-3077
Phone (DSN) 312-470-3077
Commissary/Shoppette
Commissary
483 N. Aviation Blvd.
Los Angeles AFB
El Segundo, CA 90245
Phone 310-414-9001
Tuesday - Sunday 10:00 a.m. - 6:00 p.m. Monday - closed
Holidays - closed
Dental Clinics
Clinic - 61 MDG
483 N. Aviation Boulevard
Building 210
El Segundo, CA 90245-2808
Phone 310-653-2873 / 310-653-6844 (dental clinic) Phone (DSN) 312-633-2873
Fax 310-653-6610
Monday - Friday 7:00 a.m. - 4:00 p.m.
Saturday and Sunday - Closed
Holidays - Closed
Emergency Relief Services
Airman and Family Readiness Center
483 N. Aviation Boulevard
Bldg. 272, Room C1-209
61MSS/DPF
El Segundo, CA 90245-2808
Phone 310-653-5428
Phone (DSN) 312-633-5428
Fax 310-653-5111
Fax (DSN) 312-633-5111
Monday - Friday 7:30 a.m. - 4:30 p.m.
Saturday and Sunday - Closed
Holidays - Closed
Emergency Relief Services
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Exceptional Family Member Program/Special Needs
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Exchange(s)
AAFES
483 N. Aviation Boulevard
Building 252
El Segundo, CA 90245-2808
Phone 310-414-9404
Tuesday - Sunday 10:00 a.m. - 5:00 p.m.
Monday - closed
Holidays- closed
Family Advocacy Program
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Family Center
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Finance Office
Los Angeles Recruiting Battalion Personnel Support
Center
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7631
Fax 818-609-7708
Finance Office
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Gymnasiums/Fitness Centers
Los Angeles Air Force Base Fitness Center
483 N. Aviation Boulevard, Building 286
Los Angeles AFB
El Segundo, CA 90245
Phone 310-653-6771
Phone (DSN) 312-633-6771
Monday - Friday 5:00 a.m. - 9:00 p.m.
Saturday, Sunday & Holidays 9:00 a.m. - 5:00 p.m.
Hospital/Medical Treatment Facility(s) Soldier and Family Assistance Program Manager Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Household Goods/Transportation Office (inbound) Joint Service Fleet and Industrial Supply Center, Seal Beach
800 Seal Beach Blvd.
Seal Beach, CA 90740
Phone 562-626-6158/6159
Monday - Friday 7:30 a.m. - 3:30 p.m. Saturday and Sunday - Closed
Holidays - Closed
Household Goods/Transportation Office
(outbound)
Traffic Management Office (TMO)
483 N. Aviation Blvd.
Bldg 272, 4th floor
Los Angeles AFB
El Segundo, CA 90245
Phone 310-653-5549/5550
Phone (DSN) 312-633-5549/5550
Monday - Friday 7:30 a.m. - 3:30 p.m. Saturday and Sunday - Closed
Holidays - Closed
Housing Office/Government Housing
Los Angeles Recruiting Battalion Facilities Manager
6337 Balboa Blvd.
Encino, CA 91316
Phone 818-609-8744
Fax 818-609-8796
Monday - Friday 8:30 a.m. - 5:30 p.m.
Housing Referral Office/Housing Privatization
Los Angeles Recruiting Battalion Facilities Manager
6337 Balboa Blvd.
Encino, CA 91316
Phone 818-609-8744
Fax 818-609-8796
Monday - Friday 8:30 a.m. - 5:30 p.m.
ID/CAC Card Processing
ID/CAC Card Processing
483 N. Aviation Boulevard
Building 272, First Floor Lobby
El Segundo, CA 90245-2808
Phone 310-653-6556 / 310-653-5316/5793
Phone (DSN) 312-633-6556
Fax 310-653-5360
Fax (DSN) 312-633-5360
Monday - Thursday 7:00 a.m. - 3:00 p.m. Friday - 8:30 a.m. - 3:30 p.m.
Information and Referral Services
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Legal Services/JAG
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Legal Services/JAG
Los Angeles Air Force Base Legal Services
483 N. Aviation Boulevard
Los Angeles AFB
El Segundo, CA 90245
Phone 310-653-3084
Phone (DSN) 312-633-3084
Notary/Power of Attorney service hours are: Monday-Friday, 8:00 am to 4:00 pm
Legal Assistance walk-in hours are:
Tuesdays 8:30 am to 9:30 am, and 2:30 pm to 3:30 pm
Loan Closet
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
New Parent Support Program
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Personal Financial Management Services Soldier and Family Assistance Program Manager Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Personnel Support Office
Los Angeles Recruiting Battalion Personnel Support
Center
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7631
Fax 818-609-7708
Relocation Assistance Program
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
School Liaison Office/Community Schools Soldier and Family Assistance Program Manager Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Spouse Education, Training and Careers Soldier and Family Assistance Program Manager Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Transition Assistance Program
Army Career and Alumni Program (ACAP) Second Street
Bldg 577
Fort Irwin, CA 92310
Phone 760-380-5648/5644
Phone (DSN) 312-470-5648/5644
Fax 760-380-9151
Victim Advocate Services
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Welcome/Visitors Center
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746
Youth Programs/Centers
Soldier and Family Assistance Program Manager
Los Angeles Recruiting Battalion
6337 Balboa Boulevard
Encino, CA 91316
Phone 818-609-7468/7746